Leaders who use Coaching Techniques Accomplish Greater Results! Why use Coaching techniques? Businesses that are seeking to attain or maintain their competitive advantage over their rivals are recognizing that one of the key factors to success is the relationship managers have with their staff.  This is a constant factor whether it is related to front-line managers, middle managers or top level managers.  The Gallup organization conducted a large research project and discovered that the most significant factor contributing to high employee retention rates, healthy customer satisfaction levels, increased bottom line results and productivity levels were the direct relationships managers had with their staff. It is worth the effort One of the most significant skills therefore for managers is to learn how to better engage with their staff.  Studies show that the use of quality coaching techniques in working with staff can empower them to their potential in their place of work. Research has shown that managers in general believe that the use of coaching techniques as a part of their leadership style would bring greater work place benefits.  Furthermore, managers who had been trained in coaching techniques and persisted at utilizing them over a six month period, noted that they were worth the effort to learn and implement. Different modes of Coaching by Managers When implementing coaching techniques within the workplace, there are two typical modes of operation used.  There is the formal and the informal.  The informal is also known as corridor coaching, where the manager uses short targeted

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