I often find that managers with high levels of empathy find it difficult to enforce critical workplace standards. Yet these two seemingly contradictory areas need to be complementary of one another within a manager to produce excellent morale and workplace results.
One of the critical success factors of any organisation is the retention oftop talent. There is now no question that employee engagement heavily influences this. Furthermore, if you have been investigating this subject, you will know how important the direct manager’s relationship with any employee is to foster employee engagement. However, many managers have had little training in employee retention strategies. I have worked with developing managers for over 15 years and I want to share with you the bare bones of what can make any diligent manager into a genius in the area of employee engagement. Myths Must be Overcome: First there are some myths about employee engagement that need to be unmasked. Let’s dispel some of the myths that are being bandied around. Myth one: It is essentially an organisational issue: No, it is not essentially an organisational issue, but an individual psychological phenomenon within the psyche of each employee. Hence, by its very nature, it is a unique experience within each employee. Myth two: The best strategy to improve employee engagement is through an organisational level approach: Partly true, because context is always important, but left on its own without the individual approach, it will only ever be hit and miss. You need to predominantly address engagement at the individual level, plus examine if there are organisational cultural impediments to increasing employee engagement. Myth three: The manager’s interactions with their direct-reports are the direct cause of low employee engagement: Half-truth, for there is a correlation between them,
The three words of this article’s title seem simple enough to understand and many organizations invest heavily in trying to achieve just this. But I think in order for us to intelligently discuss this topic, we need to ask a couple of questions and bring further clarity to the topic. The first question is, “What is organizational culture?” The second question is, “Can organizational culture be managed?” So allow me in a few words to answer these questions by examining different definitions and then to investigate any potential steps that could be taken to produce positive change. Most people who deal with this topic will articulate organizational culture through summarising the individual elements that make up culture such as, collective – behaviours, values, myths, symbols, norms, rituals, beliefs and assumptions that “this is the way we do things around here.” It would be difficult to find leaders who would disagree with these fundamental components as being the essence of what makes up organizational culture. However, it is the expanded definition of culture that I am going to discuss shortly that starts to expose different opinions. Furthermore, the preferred perspective chosen profoundly affects the strategic approach taken to deal with it. Generally speaking there are two main paradigms of organizational culture that people choose between. Some see it as a singular dominating influence that each individual operates within. Others see it being made up of various sub-cultures within the one organization with continual superficial adjustments being made by those in each
There is quite a bit of talk today about the need to have empowered employees within the workplace. Unfortunately that is often all it is – talk! But what are the benefits and how do you accomplish such a task? Let’s start by discussing the benefits of having more empowered team members. Business environments change so rapidly today. There is a need to develop more empowered employees in order to keep up with today‘s fast-paced fluctuating global environment. In order for organizations to remain adaptable to customer needs, front-line employees must be given more authority and flexibility to make on-the-spot decisions. Research in the area of empowerment has revealed that increased empowerment produces greater organisational success factors. These factors include employee contribution, innovation, organizational commitment, expands latent talents, increases capacity to accept change, and increases employee retention. These benefits are all necessary traits for improving organisational success. Having discussed some benefits and hence the desirability for greater empowerment let’s investigate what we mean by the term ‘empowerment’. There seems to be a plethora of definitions but for me the best way to discuss empowerment is to break it up into two dimensions. Hence, empowerment can be summed up by looking at both its internal and external aspects. The technical definitions that describes these two aspects are psychological empowerment (internal) and leader-empowering behaviours (external). Psychological empowerment is made up of four facets, a sense of real meaning in one’s work, a sense of making an impact through the contribution you make
Emotional Intelligence (EI) – that is, the capacity to work effectively with your and others’ emotions while engaging in human interactions. EI is demonstrating itself to be a critical factor in leadership effectiveness. Increased numbers of empirical research studies are being produced that reveal outcomes that can no longer be ignored by serious leaders. Some of the key measures associated with emotional intelligence that are being examined are job satisfaction levels, job effectiveness, the contagiousness of moods and physiological responses to others (heart rate, health). Studies show that the emotional intelligence of the boss directly affects employee job satisfaction levels, and this in turn impacts upon employee turnover. Furthermore when a boss brings a negative mood to the workplace through displays of irritability, and anxiety it takes away from a climate of enthusiasm, which diminishes work effectiveness. In contrast, when a boss is able to exude an optimistic and enthusiastic mood it impacts positively upon innovation, productivity, team work and increased resilience to difficult circumstances. With a greater number of research studies demonstrating the positive impact that increased emotional intelligence has upon business results, it is becoming more difficult to ignore this element of leadership development. The good news is that leaders can improve and grow in this area. I have worked one-to-one with leaders to achieve this very thing. So where do you start to work at improving this area? There are a number of options available to you. You might want to look at taking an assessment to